Sociology

   Calvary University

 Faculty of Sociology

        Conflict
— From Theory to Action

Book Cover

2nd Edition

Roxane Lulofs, Dudley Cahn
0-205-29030-2
Paperback
384 pages
1999


Brief Description

With a strong theoretical and research base, Conflict provides the most complete coverage of the study of conflict available on the market. Each chapter builds on the previous to help students better understand and deal effectively with conflict. Practical applications of concepts through discussion questions and exercises throughout the text provide a basis for classroom discussion.

Features

  • Most comprehensive coverage of topics available in the market, including anger, stress, and important management and collaborative techniques, offers students a complete picture of this field of study.
  • Narratives and case studies, drawn from real experiences and reported by people from a variety of ages, ethnic groups, and occupations, help to illustrate important concepts.
  • Entire chapter on forgiveness after serious relational transgressions provides a framework on how to forgive.
  • Entire chapter on gender/ intercultural communication examines how diversity impacts conflict and its resolution.
  • Separation of the types of conflict from the process of managing the conflict allows for a better and more in-depth explanation of each area.

Contents

PART I.
1. Introduction to the Study of Conflict.
2. People in Conflict: Values, Attitudes, and Beliefs.
3. Culture and Gender in Conflict.

PART II.
4. Types of Conflict.
5. The Process of Conflict: Phases and Cycles.
6. Conflict Styles, Strategies, and Tactics.

PART III.
7. Social Psychological Perspectives of Conflict.
8. A Communication Perspective on Conflict Behavior.
9. Research on Intimacy and Conflict.

PART IV.
10. Using the S-TLC System.
11. Choosing among the Communication Options in Conflict
12. Effectively Confronting Others.
13. Cooperative Negotiation in Win-Lose Conflicts.

PART V.
14. The Escalation of Conflict: Anger and Stress.
15. Impression Management in Conflict Situations.
16. After the Conflict: Forgiveness and Reconciliation.
Appendix A: Mediation as Third-Party Intervention.
Appendix B: Example of a Conflict Assessment.

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