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Human Relations:
Interpersonal, Job-Oriented Skills
Edition 8
Andrew DuBrin
0-13-048555-1
Paperback
384 pages
2004
Brief Description
For courses in Human Relations and Interpersonal Skills. Good work habits, time management, computer skills, and ethics are just a few of the competencies students will find essential in a variety of future jobs. Designed to help students enhance their interpersonal skills in the workplace, this text is a blend of current and traditional interpersonal topics with a strong emphasis on skill development and self-assessment. Basic concepts are introduced to enhance understanding of key topics; then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic. This text offers a more personal and job-oriented (and less managerial) approach than others on the subject.
Features
- Skill-building activities and self-assessment exercises- Includes role plays.
Gives students hands-on opportunities for developing practical human relations skills, and lend to greater student involvement and discussion.
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Contemporary examples-In each chapter.
Draws students into the material by applying new concepts to familiar situations that beginning students can relate to.
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Meets federal skills for Interpersonal Training-Provides information and exercises that directly support components of five of the eight requirements.
Ensures that students will be able to use resources, interpersonal skills, information, systems, and technology; and will be proficient in basic skills (e.g., reading, writing, and arithmetic), thinking skills (e.g., thinking creatively), and personal qualities.
New to this Edition
Updated information throughout as appropriate-Includes 50% new cases and case problems, new chapter-opening vignettes, and several new self-quizzes.
Keeps students up to date on the latest developments in the field.
New Web Corners in each chapter-Points students to Internet resources for the chapter.
Expands students' research opportunities using the Internet.
New topics throughout-Includes value stereotypes for Baby Boomers, Generation X, and Generation Y; how to prepare for stressful conversations; work-family conflict as a stressor; and much more.
Keeps students up to date on the latest developments in the field.
More research evidence for principles presented-Adds new evidence without making the text too research- and theory-oriented.
Shows students the validity and relevance of the principles presented while keeping the text at an appropriate level for undergraduates.
Contents
1. A Framework for Interpersonal Skill Development.
2. Understanding Individual Differences.
3. Interpersonal Communications.
4. Developing Teamwork Skills.
5. Group Problem Solving and Decision Making.
6. Cross-Cultural Relations and Diversity.
7. Resolving Conflicts with Others.
8. Becoming an Effective Leader.
9. Motivating Others.
10. Helping Others Develop and Grow.
11. Positive Political Skills.
12. Customer Satisfaction Skills.
13. Enhancing Ethical Behavior.
14. Personal Productivity and Stress Management.
15. Job Search and Career Management Skills.
Companion Website:
http://www.prenhall.com/business_studies
Copyright © Calvary University, 1998 All rights reserved.
Virtual Learning Centre for Accredited Christian Higher Education
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